Your responsibilities Tracking and recording incidents in the ticketing system Monitoring progress of incident relative to the appropriate SLA Following procedures and processes of the service desk Making a first evaluation/resolution of incidents Redirect unsolved issues Reconfiguration and installation of PC environment Your profile You have a first experience in a similar job You have
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We are currently hiring a Logistic Support Operator, to join the Service Desk multicultural team in Luxembourg. You provide IT support on hardware issues.
We are currently hiring a Senior Service Desk Operator, to join the Service Desk multicultural team of the European Parliament in Luxembourg, and to be…